Coach Caddie Support & Onboarding Checklist

Welcome to Coach Caddie! This comprehensive guide will help you get started with your soccer team management app and understand all the features available to you.

Getting Started

Download & Account Setup

• Download Coach Caddie from the App Store
• Create your account with a valid email address
• Choose your membership type during registration
• Complete the 3-day free trial setup
• Password Reset Available - Use "Forgot Password?" link if needed

Account Types & Permissions

Subscription Levels

Team Creation & Management

Creating Your First Team

• Navigate to team creation from main dashboard
• Enter team name and select format (11v11, 9v9, 7v7, etc.)
• Complete coach responsibility acknowledgment
• Review COPPA compliance requirements
• Set up parent notification process

Adding Players

• Access team roster from team dashboard
• Add player name and jersey number
• Set player position (optional)
• Add parent contact information
• Assign emergency contact details
• No birthdates or ages required (COPPA compliant)

Team Invitations

• Generate invite codes for coaches, parents, or viewers
• Set expiration dates for invite codes (1-30 days)
• Share codes via text, email, or in-person
• Monitor who has joined using invite codes
• Manage team member access levels

Statistics & Game Management

Game Tracking

• Create new games with opponent and date
• Track real-time statistics during games
• Record goals, assists, saves, and shots
• Monitor player participation and performance
• View individual and team statistics

Statistics Features

• View individual player statistics
• Track team performance over time
• Generate season summaries
• Note: Advanced export features planned for future updates

Practice Management

• Schedule practice sessions
• Track attendance
• Record practice activities and focus areas
• Manage practice logistics

COPPA Compliance & Privacy

Coach Responsibilities

• Acknowledge coach data responsibility - You must understand your role in managing team data appropriately
• Notify parents - Inform all parents about your use of digital team management tools
• Minimize data collection - Only collect essential team management information
• Maintain data security - Ensure information is used only for team purposes
• Respect parent requests - Honor requests for data removal or traditional management

Parent Notification Process

• Use the built-in parent notice generator
• Send notifications before first app use
• Include what information is collected
• Explain privacy protections in place
• Provide your contact information
• Offer traditional management alternatives

Automatic Privacy Protections

• Data minimization - Only names, positions, and contact info collected
• No personal details - No birthdates, photos, or unnecessary information
• Automatic deletion - Team data deleted after 180 days of inactivity
• No commercial use - Data used only for team management
• Secure storage - Encrypted, role-based access controls
• No public sharing - Information private to team members only

Parent Notification Generator

Using the Built-in Notice Tool

• Access from team settings or COPPA compliance section
• Enter your contact information (name, email, phone)
• Choose notification style:
  • Brief Notice - Simple, concise notification
  • Comprehensive Notice - Detailed COPPA-compliant notice
  • Email Template - Ready-to-send email format
• Customize for your team's specific needs
• Share via email, text, or team meeting

What Parents Need to Know

• Information collected - Names, positions, basic statistics, contact info
• How it's used - Team management only
• Privacy protections - No commercial use, automatic deletion, secure storage
• Parent rights - View, update, or delete their child's information
• Contact method - How to reach you with questions or concerns
• Alternative options - Traditional management if preferred

Data Management

Import/Export Features

• Export Teams - Download CSV files of your team rosters
• Download Template - Get the correct format for data import
• Import Data - Upload player/team information from CSV files
• Import Modes Available:
  • Complete Teams - Import entire teams with all data
  • Players Only - Add players to existing teams

Data Security

• Automatic Backups - Team data is continuously saved
• Activity Tracking - Teams must stay active to prevent auto-deletion
• Manual Export - Download your data anytime as backup
• Privacy Controls - Manage who has access to team information

Troubleshooting & Support

Common Issues

• Forgot password - Use "Forgot Password?" feature on sign-in screen
• Invite codes not working - Check expiration date and spelling
• Parents can't join - Verify they're using correct membership type
• Statistics not saving - Ensure stable internet connection
• Team not loading - Try refreshing or restarting app

Getting Help

• Email support - CoachCaddie@metric-mind.com
• Response time - 24-48 hours (Priority support: 12-24 hours for Premium)
• In-app help - Access help sections within the app
• Website resources - Visit metric-mind.com for additional support

Data Management

• Keep teams active - Regular use prevents auto-deletion after 180 days
• Update contact info - Keep parent and emergency contacts current
• Review permissions - Regularly check who has access to your teams
• Export important data - Regularly backup team information

Pre-Season Checklist

Before Your Season Starts

• Create team and add all players
• Generate and send parent notifications using built-in tool
• Invite assistant coaches if needed
• Set up parent accounts for team communication
• Test game statistics features
• Schedule first few games and practices
• Verify all emergency contact information
• Review team privacy settings

During the Season

• Track game statistics regularly
• Monitor parent engagement and questions
• Keep team information updated
• Address any parent concerns promptly
• Use invite codes to add new team members
• Regularly backup important data

End of Season

• Export final team rosters and important data
• Thank parents for participation
• Archive important team information
• Prepare for automatic data deletion if team becomes inactive
• Plan for next season setup